Privacy Policy

Effective date: 14 January 2026
Website: myavirastore.com (the “Website”)

This Privacy Policy explains how the proprietor operating the Website (“we”, “us”, “our”) collects, uses, shares, stores, and protects personal data when you visit, browse, create an account, log in using OTP, place an order, subscribe, or otherwise interact with the Website.

We are committed to handling personal data responsibly and in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and related rules as applicable, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (to the extent applicable).

1) Who we are and how to contact us

Business type: Proprietorship
Address: Gopala Krishna Complex, No. 45/3 Residency Road, MG Road, Bengaluru 560001, India
Support email: support@myavirastore.com
Support phone: 8073430385

Grievance redressal (Privacy)
For privacy-related complaints, grievances, or concerns, contact:
Grievance Officer (Privacy): support@myavirastore.com
Phone: 8073430385
Address: Gopala Krishna Complex, No. 45/3 Residency Road, MG Road, Bengaluru 560001, India

We aim to acknowledge and resolve grievances promptly.

2) Scope

This Policy applies to:

  • Visitors to the Website

  • Customers who create an account and/or log in using OTP

  • Customers who place orders (including subscription orders, if enabled)

  • Users who interact with our chat widget, loyalty/referral features, reviews, and marketing communications

3) Personal data we collect

A. Data you provide directly

When you create an account, log in, or place an order, we may collect:

  • Identity & contact: full name, mobile number, email address

  • Order & delivery: shipping address and billing address

  • Account data: login/account identifiers and OTP-related metadata (generated for authentication)

  • Customer support: messages you send us (including via chat widget, email), and related details

  • Reviews & content: product reviews, comments, and photos/videos you upload with reviews (if enabled)

We do not ask for government ID numbers (such as Aadhaar/PAN) for purchases on the Website.

B. Data collected automatically (device/usage)

When you visit or use the Website, we (and our service providers) may collect:

  • IP address, device type, browser type, language, time zone

  • Pages viewed, clicks, referring/exit pages, session duration

  • Approximate location derived from IP

  • Cookie identifiers and similar tracking data (where enabled)

C. Payment information

Payments are processed through third-party payment services (described below). We do not store your card number, CVV, or full payment instrument details on our servers. Payment providers may collect and process payment-related data to complete transactions.

D. Sensitive data

We do not intentionally collect sensitive personal data (as commonly understood under Indian rules) through normal Website operations. If you voluntarily share such data in communications, please avoid sharing unnecessary sensitive information.

4) Why we use your data (purposes)

We use personal data for the following purposes:

  • Account creation & authentication (OTP login via third-party login provider)

  • Order processing & fulfilment (confirm orders, pack, ship, deliver)

  • Payment processing (complete transactions, refunds if applicable)

  • Customer support (respond to queries, resolve issues, send service messages)

  • Website operations & security (fraud prevention, abuse monitoring, secure access, logs)

  • Marketing & communications (send promotional emails if you opt-in / where permitted, and provide unsubscribe controls)

  • Analytics & performance (understand traffic and improve site experience)

  • Legal and regulatory compliance (record-keeping, audits, dispute handling)

For marketing, you can opt out anytime using the unsubscribe link in emails or by contacting us at support@myavirastore.com.
Note: Even if you opt out of marketing, we may still send necessary transactional/service messages (such as OTP, order confirmations, delivery updates, or refund communications).

5) Children’s privacy

Our Website is not intended for individuals under 18. We do not knowingly collect personal data from children. If you are under 18, please do not create an account or place an order on the Website; a parent or legal guardian should use the Website on your behalf.

We do not engage in targeted advertising or behavioural monitoring of children, to the extent required under applicable law.

If you believe a child’s data has been provided, contact us at support@myavirastore.com or 8073430385, and we will take appropriate steps, which may include deletion or restriction.

6) Cookies, pixels, and similar technologies

A. What we use

We use cookies and similar technologies for:

  • Essential website functions (login sessions, security)

  • Store features and checkout functionality

  • Analytics (including Shopify analytics and Google Analytics, where enabled)

  • Advertising measurement and remarketing (Meta Pixel, Google Ads tags, where enabled)

Shopify also provides customer privacy/consent settings and may govern Shopify-specific cookies and Shopify pixels. If third-party apps/pixels are installed, separate or additional consent handling may be needed.

B. Your choices

You can manage cookies through:

  • Your browser settings (block/delete cookies)

  • Device-level controls

  • Any consent tools/controls shown on the Website (if enabled)

Blocking cookies may impact functionality (login, cart, checkout).

7) How we share personal data

We do not sell your personal data. We share personal data only as needed to operate the store, provide services, and comply with law.

A. Key categories of recipients

  • E-commerce platform: Shopify (website hosting, storefront, order management, and related services)

  • Login/authentication provider: KwikPass (OTP login and account access)

  • Checkout/payment services: GoKwik Checkout and its integrated payment partners (to process payments)

  • Shipping & delivery: Delhivery (to deliver your orders)

  • Email communications: Shopify Email (sending order updates and marketing emails)

Advertising & analytics partners (if enabled):

  • Meta (Meta Pixel / ad measurement and remarketing)

  • Google (Google Ads conversion tracking and Google Analytics)

Customer engagement tools (if enabled):

  • Chat widget provider

  • Loyalty/referral program provider

  • Subscription billing provider (for recurring purchases)

B. Legal disclosures

We may disclose personal data to courts, law enforcement, regulators, or government authorities if required by law or to protect rights, safety, security, and prevent fraud.

8) International data transfers

We may use service providers (including Shopify and some app providers) that process data on servers located outside India. Where such transfers occur, we take reasonable steps to ensure appropriate protections consistent with applicable law and vendor agreements.

9) Data retention

We retain personal data only for as long as necessary to:

  • Provide services and complete orders

  • Maintain business records (including accounting/tax and compliance requirements)

  • Resolve disputes and enforce agreements

  • Maintain security logs and prevent fraud

Where required for accounting/tax and compliance purposes, certain records (such as invoices and order history) may be retained for up to 7 years or as otherwise required by law.

If you request deletion of your account, we will delete or anonymize personal data where legally and operationally feasible, while retaining certain records if required for legal/compliance purposes.

10) Security measures

We use reasonable security practices to protect personal data, including administrative and technical controls. For example:

  • Restricted admin access (only authorized access)

  • Two-factor authentication for admin accounts (where enabled)

  • Platform security features provided by Shopify and integrated providers

  • Monitoring for suspicious activity and abuse prevention

No method of transmission or storage is 100% secure; however, we take appropriate steps to reduce risks.

11) Your rights and how to exercise them

Depending on applicable law, you may have rights such as:

  • Access to information about personal data processing

  • Correction of inaccurate or incomplete personal data

  • Deletion/erasure (subject to legal and permitted exceptions)

  • Grievance redressal

To submit a request, contact: support@myavirastore.com or 8073430385.
We may verify your identity before processing certain requests for security reasons.

We aim to acknowledge requests within 3–5 business days and resolve them as soon as reasonably practicable, and in any case within timelines required by applicable law.

12) Marketing choices

You may receive service/transactional messages (order confirmations, delivery updates). These are necessary to provide services.

Promotional emails are sent through Shopify Email. You can unsubscribe anytime using the link in the email or by contacting us at support@myavirastore.com.

13) Third-party links and services

The Website may integrate third-party services (payments, shipping, login, analytics, ads, chat, loyalty, subscriptions). These providers may collect data directly through their technologies (for example, cookies/pixels). Their processing is governed by their own privacy policies.

14) Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in practices, technology, legal requirements, or services. Updates will be posted on this page with a revised “Effective date”.

15) Contact

For questions about this Policy or our privacy practices, contact:
Support email: support@myavirastore.com
Support phone: 8073430385

For privacy grievances:
support@myavirastore.com
8073430385