Return and Refund Policy

Effective date: 14 January 2026
Website: myavirastore.com (the “Website”)

We formulate our products with care and quality standards, and we truly hope you love them. However, if something goes wrong with your order, we’re here to help.

This Return & Refund Policy explains when we offer a replacement or refund, how to raise a request, and how the process works.

1) When replacements/refunds are offered

We offer a replacement or refund only if:

  • You received the wrong product, or

  • You received a damaged product (leaking/broken/tampered), or

  • You received an expired product (where expiry is applicable), or

  • You received an empty package / missing item(s), or

  • The product is materially defective at delivery.

Please note: Due to hygiene and safety reasons, we do not accept returns for reasons like “didn’t like the fragrance,” “didn’t suit me,” or “changed my mind,” unless required by applicable law.

2) Request window (time limit)

To be eligible, you must contact us within 48 hours of delivery.

Requests made after 48 hours from delivery may not be eligible for replacement/refund.

3) Proof required

To raise a request, email us with:

  • Order ID

  • Issue type (wrong/damaged/expired/missing/empty package/defective)

  • Photos/videos as proof, including:

    • Outer box (including shipping label)

    • Inner packaging

    • Product(s) clearly showing the issue (damage/expiry/wrong item)

For empty package / missing items:
If you receive a package that seems unusually light or appears tampered, please record a clear unboxing video from before opening the seal until the product(s) are fully revealed. This helps us verify and resolve the issue faster.

4) How to raise a request

Email: support@myavirastore.com
Phone: 8073430385

Suggested subject line:
Return/Replacement Request – Order #_____

5) Cancellations

Orders that are not yet shipped may be cancelled (subject to feasibility).
Orders once shipped cannot be cancelled.

6) Review and approval timeline

Please allow us up to 48 hours to review your request after we receive complete details and proof.

If approved, we will proceed with one of the following (depending on serviceability and the case):

  • Arrange a reverse pickup through our logistics partner (where serviceable), or

  • Request self-shipping of the product to an address we share via email.

7) Inspection and resolution

Once the returned package is received (or once verification is completed, as applicable), our team will review the item(s).

If the issue reported is verified, we will initiate:

  • A replacement, or

  • A refund, as applicable.

We may refuse a return/refund if the claim cannot be verified with the provided proof or if the request does not meet the conditions of this Policy, subject to applicable law.

8) Refund method and timelines

Approved refunds are processed to the original payment method used at checkout.

After verification, we will initiate the refund within 1–2 business days. Actual credit time may vary depending on your bank/payment provider.

9) Important notes

  • Do not hand over open/used products for return unless specifically requested by our support team.

  • For hygiene and safety reasons, personal care items may not be eligible for return unless they meet the cases listed above.

  • Any free gifts/promotional items received with the order may need to be returned along with the main product(s), if applicable.