Terms & Conditions

Effective date: 14 January 2026
Website: myavirastore.com (the “Website”)

These Terms & Conditions (“Terms”) govern your access to and use of the Website and your purchase of products from the Website. By accessing, browsing, creating an account, logging in via OTP, or placing an order on the Website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Website.

1) About us (seller details)

Business type: Proprietorship
Address: Gopala Krishna Complex, No. 45/3 Residency Road, MG Road, Bengaluru 560001, India
Customer support email: support@myavirastore.com
Customer support phone: 8073430385

2) Eligibility and user responsibilities

You must provide accurate, current, and complete information when creating an account and placing orders.

You are responsible for maintaining the confidentiality of your account access (including OTPs received on your registered mobile number/email). You agree not to share OTPs with others.

You agree not to use the Website for unlawful purposes or in a way that could harm the Website, other users, or our operations.

3) Account creation and OTP login

The Website requires account creation and uses OTP-based login.

You agree that OTP-based access is for your personal use and you will not share OTPs with others.

We may suspend or restrict access if we detect suspicious activity, abuse, or unauthorized access attempts.

4) Product information and usage disclaimer

We strive to display product descriptions, images, pricing, and availability as accurately as possible. However, minor variations may occur (including due to screen settings, lighting, batch variations, and handcrafted/natural ingredients).

Natural and handmade products may vary in colour, fragrance intensity, texture, and weight within reasonable limits.

Our products are for external use unless clearly stated otherwise on the product label/packaging.

If you have sensitive skin, allergies, or a medical condition, perform a patch test and/or consult a professional before use.

Product-related content on the Website is for general information only and is not medical advice.

5) Pricing, taxes, and availability

Prices are shown on the Website and may be changed at any time without prior notice.

Taxes (if applicable) and shipping charges (if applicable) will be shown at checkout before you place your order.

Product availability may change without notice. Adding an item to cart does not guarantee availability.

6) Order acceptance and confirmation

When you place an order, you are making an offer to purchase products subject to these Terms.

We reserve the right to accept, reject, limit, or cancel orders (in full or in part) at our discretion, including in cases of suspected fraud, inaccurate information, pricing errors, or stock unavailability.

An order is considered confirmed only when you receive an order confirmation/receipt from the Website.

7) Payments

Payments are processed through third-party payment/checkout services integrated on the Website (for example, GoKwik Checkout and its supported payment methods).

We do not store your full card details (such as CVV) on our servers. Payment providers may process payment-related data to complete transactions.

If a payment fails or is reversed, the order may not be confirmed or may be cancelled.

8) Shipping and delivery

We currently sell and ship only within India.

Delivery is fulfilled through third-party logistics partners (for example, Delhivery).

Delivery timelines shown are estimates and may vary due to courier delays, weather, operational issues, remote locations, public holidays, force majeure events, or regulatory checks.

Risk of loss and title for products generally pass to you upon delivery to your shipping address (unless required otherwise by applicable law).

9) Cancellations

Order cancellations may be possible only before dispatch, subject to operational feasibility.

We do not impose cancellation charges on consumers unless similar charges are also borne by us when we cancel an order unilaterally for any reason (where applicable).

If you need to request a cancellation, contact support@myavirastore.com immediately with your order number.

10) Returns, replacements, and refunds

For hygiene and safety reasons, opened/used personal care products are typically not eligible for return unless required by applicable law or unless the product is defective/damaged on arrival.

Eligible cases (examples)
You may be eligible for a replacement or refund if:

  • You received the wrong product, or

  • The product arrived damaged/leaking/broken, or

  • The product is materially defective at delivery.

Reporting timeline
Report issues within 48 hours of delivery by emailing support@myavirastore.com with:

  • Order ID

  • Photos/videos of the package and product

  • A brief description of the issue

We may request additional information (including an unboxing video) for verification where applicable.

Refund method
Approved refunds are processed to the original payment method, subject to payment partner/bank timelines.

(If you maintain separate Shipping Policy and Return/Refund Policy pages, those policies will apply in addition to these Terms.)

11) Subscriptions (if enabled)

If subscription billing is enabled on the Website:

By purchasing a subscription, you authorize recurring charges at the frequency and amount shown at checkout.

Subscriptions auto-renew unless cancelled before the next billing date, subject to any cutoff times and processing windows shown at checkout/within your account.

You can manage or cancel subscriptions through your account (or by contacting support), subject to any cutoff times and processing windows shown at checkout/within your account.

If prices change, we will display updated pricing at the time of renewal or as otherwise required by applicable law.

12) Loyalty and referral program (if enabled)

If a loyalty/referral program is enabled:

Points/rewards (if any) have no cash value unless expressly stated.

Rewards may be non-transferable and may expire as per program rules shown on the Website.

We may modify, suspend, or terminate the program (including points or benefits) in accordance with applicable law and fairness obligations.

13) Reviews and user content

If you submit reviews, comments, photos, or videos:

You confirm you have the right to post the content and it does not violate any third-party rights or laws.

You grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and publish such content for operating and marketing the Website (unless prohibited by law).

We may remove content that is unlawful, abusive, misleading, infringing, or inappropriate.

If you want content removed, you may contact support@myavirastore.com with details of the content and we will review and take appropriate action where feasible.

14) Intellectual property

All Website content (including text, graphics, logos, product images, and design) is owned by us or licensed to us and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or exploit any content without prior written permission.

15) Prohibited activities

You agree not to:

  • Attempt unauthorized access to the Website, accounts, or systems

  • Interfere with security features or normal operation

  • Use bots/scrapers to collect data without permission

  • Post false, misleading, defamatory, obscene, or infringing content

  • Engage in any activity that violates applicable laws

16) Limitation of liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, or punitive damages.

  • Our total liability for any claim related to a product purchase will not exceed the amount paid by you for the specific order giving rise to the claim.

  • Nothing in these Terms limits liability that cannot be limited under applicable law.

This clause is subject to rights available to consumers under applicable consumer protection laws.

17) Indemnity

You agree to indemnify and hold us harmless from claims, damages, liabilities, and expenses arising out of your breach of these Terms, your misuse of the Website, or your violation of any law or third-party rights.

18) Privacy

Your use of the Website is also governed by our Privacy Policy (available on the Website). By using the Website, you consent to the collection and use of personal data as described in the Privacy Policy.

19) Consumer complaints and grievance redressal

If you have a consumer complaint, please contact: support@myavirastore.com or 8073430385.
We aim to acknowledge complaints promptly and resolve them within timelines consistent with applicable law and e-commerce rules.

For privacy-related grievances specifically, contact: support@myavirastore.com or 8073430385.

20) Governing law and jurisdiction

These Terms are governed by the laws of India. Courts at Bengaluru, Karnataka will have jurisdiction, subject to any mandatory consumer protection laws that apply.

21) Changes to these Terms

We may update these Terms from time to time. Updated Terms will be posted on the Website with a revised “Effective date”. Your continued use of the Website after changes indicates acceptance of the updated Terms.

22) Contact

For any questions about these Terms, contact:
support@myavirastore.com
8073430385